Back to - VELA VELA chair fault: If you are experiencing an issue with you VELA chair, we can arrange for an engineer to come and repair the fault. This service is conducted by our highly trained engineers, with the exception of a 'warranty' claim, this service will incur a call out fee. To help us identify the issue prior to visiting, please attach 3 or 4 photos of the fault. Chair details Chair model Serial number Description of issues End user details User full name User address (where chair is located Referer details Referrer (user, OT, parent etc) Referrer name Referrer email Referrer phone 3 or 4 pictures of the fault * Allowed extensions .jpg, .png, .gif, .pdf, .doc, .docx, .odt Maximum size 4MB. Second file upload Allowed extensions .jpg, .png, .gif, .pdf, .doc, .docx, .odt Maximum size 4MB. Third file upload Allowed extensions .jpg, .png, .gif, .pdf, .doc, .docx, .odt Maximum size 4MB. Fourth file upload Allowed extensions .jpg, .png, .gif, .pdf, .doc, .docx, .odt Maximum size 4MB.